If you have booked a railway counter ticket, and you have to cancel this ticket for any reason, you can also cancel your ticket online through IRCTC, however, you can get this service only if your Mobile number is given at the time of ticket booking. So you can easily cancel railway counter ticket.
How to Cancel Counter Tickets through IRCTC Website?
One of the most useful features of IRCTC is that it also allows you to cancel online counter tickets. However, this service can be availed only by those who have given the mobile number at the time of booking. A step-by-step guide on how to cancel your counter ticket through IRCTC
Go to IRCTC > Trains > Cancel Tickets > Counter Tickets
In the sample ticket given below, you can see that you have been given the information of PNR number and train number, you will also have given a similar ticket which will also have the PNR number and train number written, which will be useful when you cancel the ticket.
You will be taken to the counter ticket cancellation page of IRCTC. Enter your train number, PNR number, and captcha. Confirm the rules by checking the box. Click on the ‘Submit’ button.
You will now get a One Time Password (OTP) on the mobile number that you have given at the time of booking.
Enter OTP, click on the ‘Submit’ button, After the OTP is validated PNR details will be displayed on the screen.
After verifying the details Click on ‘Cancel Ticket’ for full cancellation. Refund amount due will be displayed on the screen.
An SMS will be sent with PNR and refund details. Sample format: “Your PNR xxxxxxxxxx has been cancelled. Collect refund amt xxxxx from journey commencing station or nearby satellite PRS locations. Ref. Terms & conditions”
For tickets cancelled (including return journey tickets) before 24 hours of scheduled train departure time:
Refund of fare as permissible can be collected on submission of original PRS counter ticket from any PRS counter of Indian Railways up to 4 hours before the scheduled departure time of the train in case of confirmed tickets and up to thirty minutes before the scheduled departure time of the train in case of RAC/waitlisted tickets.
For tickets cancelled (including return journey tickets) between 24 hours and up to 4 hours for the confirmed tickets and up to thirty minutes for RAC/waitlisted tickets before the scheduled departure time: Refund of cancelled PRS counter tickets through IRCTC website or 139 at present is permitted only at the journey commencing station or nearby satellite PRS locations by surrendering original journey ticket. Please check the convenience of collecting a refund from the journey commencing station before cancelling your ticket
During the first two hours of the opening of PRS counters on the next day for the tickets for the trains whose scheduled departure as under:- time is (i) between 1801 hours and 0600 hours.
Up to 4 hours after the scheduled departure of the train during the working hours of PRS counters/current counters/special counters where cancellation is permitted round the clock on the tickets for the trains whose scheduled departure time is (i) between 0601 hours and 1800 hours.
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